Suspected online fraud: organise your next steps

Before you start

If you suspect financial fraud, contact your bank or payment provider promptly using a verified channel. For financial cyber fraud in India, the official reporting route includes helpline 1930 and the National Cyber Crime Reporting Portal. Follow the current guidance there; reporting does not guarantee recovery.

Your preparation checklist

1. Record the transaction reference, amount, date and the account or service involved.
2. Preserve relevant messages, URLs and screenshots privately without editing the originals.
3. Use a known bank app, card contact number or independently verified support address.
4. Stop sending money and do not install remote-control software at a stranger’s request.

Complete the next steps

Explain the suspected unauthorised transaction to the bank or provider and follow its account-protection instructions. Use the official cybercrime reporting channel for the relevant complaint and save its acknowledgement. A report to a bank and a report to the authorities may be separate actions.

Open National Cyber Crime Reporting Portal ↗ (opens in a new tab)

Official destination: https://cybercrime.gov.in. The provider’s current instructions take precedence over this guide.

If something goes wrong

Be cautious of anyone promising recovery in return for another fee. If you shared credentials, follow the affected provider’s account-security process from a trusted device. Keep complaint references private when requesting updates. Emailing this directory does not notify the bank, block a transaction or file an official complaint.